https://www.youtube.com/watch?v=IZQZHCcZMMM maybe; https://www.youtube.com/watch?v=-cHMRk5i4uM How to Reset the Rear Headrest in a Mercedes by Elyse James In the event of a rear collision, certain Mercedes models are equipped with safety rear headrests. These headrests are designed with Neck-Pro technology, which causes them to more forward and offer neck protection. Once the headrests have moved, however, they must be reset in place before they can be adjusted normally again. 1 Remove the resetting tool from the wallet of your User's Manual. 2 Insert the tool into the guide located between the head restraint cushion and the head restraint’s back cover. 3 Press the tool downward until you hear the restraint deployment system re-engage. 4 Remove the tool and push the headrest back until you hear it engage. 5 Repeat these steps with the other headrest. ----------- First try holding the power headrest switch in the up position to bring the carrier to the top. Insert the headrest, putting a bit of downward pressure on it and you might feel/hear a click. Once you do, operate the switch to bring the carrier down and the head rest should go with it. If that doesn't work, run the switch all the way up and then all the way down a few times. Sometimes things like the windows and ABS need similar treatment (steering lock to lock a few times, etc.). If that doesn't work, get the headrests back in and reset the ECU by disconnecting the negative battery cable for appx. 15-20 min. Make sure you have your radio code before you reset. 3 people found this helpful. Mark helpful 455 Jonathan answered 6 years ago There's a long metal instrument in the tool kit ( well should be ) this need to be poked into a recess in th head restraint , then all will reset !!! Check your had book for definate .. Hope it helps !!! Mark helpful 5 hayson337 answered 2 years ago CLS Owner's Manual: X Remove resetting tool : from the vehicle document wallet. X Slide resetting tool : into guide ; between the NECK-PRO luxury head restraint and the rear cover of the head restraint. X Push resetting tool :downwards until you hear the head restraint deployment mechanism engage. X Pull out resetting tool :. X Firmly press the NECK-PRO luxury head restraint cushion back = until it engages. X Repeat this procedure for the second NECK-PRO luxury head restraint. X Put resetting tool : back into the vehicle document wallet.